Introducing CSCX.ai

The future of
Customer Success.

An agentic platform that automates CSM workflows, orchestrates AI agents across the customer journey, and turns your playbooks into living, intelligent systems.

Join the Waitlist Talk to Founder
The Problem

Customer Success is
drowning in manual work.

60% of CSM time spent on admin tasks
88% of AI pilots never reach production
$0 value from fragmented point solutions
The AI-Powered CS Model

From manual playbooks to
agentic orchestration.

Post-Sales Customer Journey
Input
Sales Handoff
→
Onboard
Customer Onboarding
→
Adopt & Optimize
Drive Consumption
→
Renew
Revenue Protection
→
Expand
New Use Cases
Customer Success Manager (CSM)
Agentic Orchestration Layer
LangChain CrewAI Botpress OpenAI

CSCX.ai sits beneath your CSM team, automating workflows and orchestrating AI agents that handle the heavy lifting—so your team can focus on relationships.

What CSCX.ai Does

Automate everything
except the relationship.

🚀

Faster, Structured Onboarding

Turn your CSM playbook into a living, automated workflow. Reduce time-to-value and ensure every customer gets a consistent, high-quality experience.

📊

Agent-Powered Success Plans

Build and maintain customer success plans, action items, and exec-facing summaries automatically. AI agents keep everything up-to-date.

🤖

Automated CSM Workflows

QBR prep, stakeholder mapping, renewal tracking, risk flagging—all automated. Your CSMs spend time on customers, not spreadsheets.

🔗

AI-Augmented GTM Operations

Automatically collect data from calls, CRM, and docs. Generate follow-ups, risk flags, and renewal narratives without manual effort.

📈

Customer Health Intelligence

Real-time health scoring powered by usage telemetry, engagement signals, and predictive models. Know which accounts need attention before it's too late.

🎯

Expansion & Renewal Playbooks

AI agents identify expansion opportunities and execute renewal playbooks. Protect and grow ARR systematically.

The Outcome

Protect and expand ARR.
Eliminate grunt work.

  • Reduce manual CSM work by 60%+ — Let AI handle data collection, reporting, and admin tasks
  • Improve time-to-value by 40% — Consistent, automated onboarding for every customer
  • Increase NRR through proactive engagement — AI-powered health scores catch risks early
  • Give leadership better visibility — Real-time dashboards on customer health and outcomes
40% Faster onboarding
60% Less manual work
2x CSM capacity
Early Access

Be first to experience
agentic Customer Success.

CSCX.ai is currently in development. Join the waitlist to get early access, shape the product roadmap, and receive founding customer pricing.

Questions? Contact info@casadvisory.ca